A forwarding platform that replaced four systems
Shipment lifecycle, documentation engine, agent settlement, and a customer portal — replacing two spreadsheets, a legacy tool, and a lot of phone calls.
The Challenge
A growing forwarder ran operations across two master spreadsheets, an aging desktop tool, and email. Every shipment meant re-keying the same data four times; bills of lading were assembled by hand; and customers called for status updates because there was nowhere to look. Errors were compounding with volume.
What We Did
- 01Mapped the entire operation first — quotation to proof of delivery — with the operators who live it daily, before writing a line of code.
- 02Built the shipment lifecycle core: air, sea, and land consignments with milestone tracking and automated customer notifications.
- 03Engineered the documentation engine: bills of lading, airway bills, manifests, and customs paperwork generated from shipment data in minutes, versioned automatically.
- 04Shipped a customer portal for self-service tracking and documents, then an agent settlement module handling overseas partner rates and reconciliation.
The Outcome
Six months from kickoff the platform ran the entire operation: 2,600 shipments a month, documentation time down 82%, status-inquiry calls down 67% — and the team stopped paying for three tools it no longer needed.
Freight Forwarding Company. Client name available on request.